This Privacy Policy describes how The Good Research Project  (the “TGRP“, “we”, “us”, or “our”) platform collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://thegoodresearchproject.com/(the “Site“) or otherwise communicate with us regarding the Site (collectively, the “Services“). By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised Privacy Policy on the Site and update the “Last updated” date. The updated Privacy Policy will apply to all users, including users who enrolled prior to the date of the update, where legally permitted.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

• Contact details such as name, email address, phone number, address, photographs, name of institution or affiliation
• Account information such as login credentials and information used for account security
• Order and transaction information, including billing details, payment confirmation, course enrolments, and communication details
• Research-related information, including survey responses, interview inputs, qualitative feedback, and related materials
• Customer support and communication information, including messages, emails, or form submissions

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Zoom, Superprofile.bio, Bluehost, WordPress, Stripe, razorpay, Whatsapp, Email, Brevo, Pabbly, Trustpilot etc.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Services and Courses. We use your personal information to provide and administer our Services, including facilitating access to research programs, courses, learning materials, and related offerings; processing payments; sending confirmations, updates, and notices relating to your account, enrolments, or transactions; and creating, maintaining, and managing user accounts where applicable
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We may also use your personal information for marketing and promotional purposes, including featuring student experiences, testimonials, publications, or similar outcomes in our promotional materials. This may include using your name, photograph, video, or other identifiable information, subject to applicable law.
• Research Activities and Engagement. We may use personal information to conduct qualitative, academic, and commercial research, communicate with research participants, manage participation logistics, and generate research outputs. Research findings are shared only in anonymised or aggregated form unless explicit consent is obtained.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies
Like many websites, we use cookies and similar tracking technologies on our website. Cookies are small text files that are placed on your device when you visit a website. They help us recognise returning visitors, remember user preferences, and improve overall site functionality.
We use cookies primarily to:

• Understand how visitors interact with our website through traffic and usage analytics;
• Monitor which pages are accessed and how the website is used, in order to improve content, usability, and performance;
• Remember user preferences to enhance the browsing experience.

The information collected through cookies is used only for statistical and analytical purposes and does not provide us access to your device or any personal information beyond what you choose to share with us.
Most web browsers automatically accept cookies by default. You may choose to accept or decline cookies by modifying your browser settings. Please note that disabling cookies may limit certain features or affect the functionality of the website.By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• We may share personal information with trusted third-party service providers who perform services on our behalf, such as website hosting, IT and security services, payment processing, data storage, analytics, and administrative or operational support. These service providers are permitted to use personal information only for the purposes of providing services to us.
• We may share limited personal information with research collaborators, academic institutions, or professional partners where necessary for the conduct, administration, or delivery of research projects, and only in accordance with applicable confidentiality and data protection obligations.
• We may disclose personal information where you have expressly consented to such disclosure or have requested us to share your information for a specific purpose.
• We may disclose personal information where required to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, safety, or integrity of The Good Research Project, our users, or others.
• In the event of a merger, restructuring, or similar organisational change, personal information may be transferred as part of such transaction, subject to applicable data protection laws and confidentiality obligations.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their policies. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. You are advised to read and understand the policies of any third-party sites you visit, as we are not liable for any issues arising from your use of those platforms.
Additionally, we are not liable for any security or data breaches that occur on third-party platforms or websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Account Protection
Your password is essential for protecting your account and personal information. You are solely responsible for keeping your password confidential and for any actions taken using your account. Sharing your password or personal information with others may lead to unauthorized access and legal consequences. If you suspect your password has been compromised, change it immediately to secure your account. We are not responsible for any consequences resulting from your failure to maintain password security.

Your Rights
Depending on where you live and applicable laws, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by directly contacting us.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or enrolment that you have made.

You may exercise any of these rights by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

International Users
Please note that we may transfer, store and process your personal information outside the country in which you reside. This may include processing by our staff and third-party service providers and partners located in other countries.
If we transfer your personal information across borders, we will ensure that the transfer is carried out in accordance with applicable data protections laws and regulations. We will rely on appropriate safeguards, such as contractual clauses or mechanisms that ensure adequate protection for your personal data, or any other safeguards that may be prescribed by the relevant authorities under applicable laws.
If the data transfer is to a country or jurisdiction that does not provide an adequate level of data protection, we will implement measures to ensure that your personal data remains protected in accordance with applicable standards.

Payment Gateway
To ensure the security of your payment information, we utilize a secure payment gateway to process transactions. Your payment data is not stored on our servers but is securely transmitted directly to our trusted payment provider. For detailed information about their data handling practices, please refer to the privacy policy of our payment gateway partner.

Chargeback Policy
If you believe there has been an error in processing your payment or if you dispute a charge, please contact us immediately at [email protected] or +91-9075231153. We will investigate the matter promptly and provide a resolution.
If a chargeback is initiated against your account without a valid reason, we may charge you a fee to cover the costs associated with the dispute. Additionally, we may restrict your future access to our services or products.
Students are advised to review the final payable amount carefully before completing the transaction and ensure that sufficient funds are available in their account to cover the full payment amount, including any applicable taxes, bank charges, currency conversion charges, or platform fees charged by payment providers. TGRP shall not be responsible for any additional charges levied by banks, payment gateways, or financial institutions. For clarity, matters relating to discounts, fee adjustments, and refunds are governed separately under the Refund Policy and the Student Enrollment Agreement.
To avoid chargebacks, please review your transaction details carefully before making a payment. If you have any questions or concerns regarding a payment, we request you to contact us first so that we can assist you in resolving the issue promptly before initiating a chargeback.

Governing Law and Jurisdiction
This website is governed by the laws of India. If you access our website from outside of India, you do so at your own risk and are responsible for complying with applicable local laws. Any legal disputes arising from your use of our website will be subject to the exclusive jurisdiction of the courts of India.

Severability
Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under Applicable Laws. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

Children Information
The Services are not intended for children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.
As of the Effective Date of this Privacy Policy, we do not knowingly “share” or “sell” personal information of individuals under 18 (Eighteen) years of age, as defined by applicable law.

Complaints and Grievance Redressal
If you have any concerns or complaints regarding the processing of your personal data, or believe that your rights under applicable data protection laws have been violated, please reach out to us using the contact details provided below. We are committed to addressing your concerns promptly and effectively.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact at [email protected] or at +91-9075231153.
We are committed to maintaining the accuracy of your information and will make reasonable efforts to respond to your requests in a timely manner.